Engage Self-Service at Your Fingertips

Look familiar?

Engage now supports a limited set of account management features directly through Facebook Messenger! Being away from the office or shop shouldn’t mean you have missed opportunities to stay in touch with your customers. Leverage the technology that you already have at your fingertips to stay connected.

The Self Service Tool gives you the ability login straight from Messenger. Then you can Send a Message, Lookup a Customer and depending on your Engage package features, even Update an Order Status or view the current schedule of appointments as well!

When searching for a customer within the tool, if you don’t remember their phone number or even their full name, no problem. You can search by entering portions of their name OR phone number.

Even if you need to Update an Order with it’s tracking information but you don’t remember the order number? You can enter part of the order number or any part of the customer’s profile information and you can search available orders that are linked to that customer.

This automated service even serves-up useful information about the Engage platform. So if you need a refresher on all the fabulous features that Engage has, this is a great way to do that.

Is Engage helping empower your business? Make sure to tell your friends and colleagues about how much you love using it, and help them to learn more how it can make a difference in their business. Send them over to facebook.com/engagemyclient or enagemyclient.com and we will show them just how great it can be letting Engage help to manage their business communications and start their journey to a higher quality of business management and customer engagement.

Life can be difficult, simplify it with Engage!

 

Personalize your Text and Voice Messages

“Remember that a person’s name is, to that person, is the sweetest and most important sound in any language.”
– Dale Carnegie, How to Win Friends and Influence People

When we are born the name given to us becomes our tag, the thing someone uses to gain our attention. When we hear our name we turn towards the person saying it, it’s been ingrained in us so long it’s instinctual.

Studies show that a message with a person’s name in the greeting is more than 200% times likely to be opened and read.  With personalization, you’re not just getting the cookie cutter message that everyone else is getting. Instead, it’s something tailored to you. It makes you feel like you stand out above the rest. But how can you use this information practically for improving your marketing?

Easy! Start using dynamic tags in your messaging. With Engage’s Smart Tags, the sky’s the limit. You have the ability to send messages and insert our Smart Tags into your message that will pull personalized information from your customer’s profile such as their name and order number.

Will send “Hi Mary, congratulations! You’ve qualified for our VIP Member discount of 25% off of your order of $100 or more. Offer expires on January 25th

If you are sending this message to multiple users in a group, the customer’s name will be substituted appropriately:
“Hi John”
“Hi Steve”
“Hi Diane”.

Imagine the possibilities! You can even insert your own company phone number, address, and website.

Try Smart Tags today!

 

 

Groups vs. Campaigns vs. Rewards Programs

SMS text marketing continues to be an increasingly powerful tool to boost your business. Here are a few tips on how to ensure you’re armed with the most powerful tools at Engage to help your business stand out. The different tiers of our Service level packages cater to varying types of businesses at multiple levels of marketing readiness.


Legend:
Services Starter
Services Advanced
Services Professional
Retail Professional

  / 
Group Messaging
Message Receipt Tracking
User Click Tracking
Up to 10 Simultaneous Campaigns
Group Trackable Coupons
Individual Trackable Coupons
Robust Analytics & Geo-targeting

Our Services Starter package allows you to utilize the Group Messaging feature, which is best for highlighting a blanket coupon or discount for all of your customers or optionally a specific group.

Summer Special Savings Event! Save 20% off of your order of $100 or more.

The Services Advanced package comes with an enhanced marketing feature: the Campaigner. Allowing for specific and targeted marketing blasts throughout various times of the year, the Campaigner leverages the use of strategic logic about your customers. It will identify trends such as purchase frequency, length of relationship, and types of purchases.  The Campaigner optimizes viral lead capturing potential for instances where coupon sharing is actually encouraged.

Well done Mary, you’ve gained access to our Friends and Family discount of 35% off! Use coupon 35OFF to claim your reward on all clearance merchandise.

Services Professional with Rewards/Loyalty  Program Management allows you to send marketing messages targeting specific repeat customers and incentivize impulse purchasing based upon their history. Once ready, you can create an A/B testing campaign from two different messages sent to different targeted groups to see which performs better.

Attention: VIP customers, congratulations on achieving GOLD status. Use your personal discount code X5fg04 to save 50% on your next purchase!

Engage awards you the freedom to market your business to its fullest potential with whichever method that works best for you.

Let us know if you have questions on how to get started today!

 

 

Order Management has arrived!

We are continually striving for ways to make your life simpler. The newest edition to our family has arrived and you are going to love it! We would like to introduce a new, robust Order Management system. In addition to it being available to our Service Professional subscribers, it will also be available as an add-on feature to other Service level packages. This feature gives you the ability to manage order notifications for your customers by letting Engage communicate with them as the status changes, increasing engagement and customer satisfaction levels, not to mention making your life simpler.

Here is how it works:

On the Order Management main page, you can select a new status for any order as it progresses through your production phases.

Using customizable pre-defined templates, the system will let you preview the message before you send to the customer. Click “It looks good” and the customer will receive both a voice and text message, in their preferred language, notifying them of the change. You can insert additional information in the message such as your contact information or hours of operation.

You have visibility on what stage an order is in, and can sort or search all orders for similar statuses.

Once an order has been picked up, delivered or completed, it will be automatically archived into your customer’s order history.

Status messages are completely customizable and you can even add your own custom statuses. Additionally in just a few clicks within your profile page, you can disable those statuses which may not be appropriate for your business.

To request for a customer to call you, visit your location or to send them a custom message unrelated to an order, simply use the Engage menu! 

 

Simple steps to streamlining your order management process to reduce the time and effort it takes to keep your customers in the loop on the status of their orders. As an added bonus, you can even add shipment tracking information automatically for major delivery services providers to keep your customers updated on when their orders will arrive. Stop wasting time doing all of this tedious work manually and let Engage do the work for you. Contact us today to add Order Management – simplify your life!

 

 

Apple iOS 11 Bug is Blocking Links in Text Messages

During the last couple weeks we’ve heard from multiple people that when they receive a link in one of their Apple devices’ text messages, they aren’t able to click on it. This is happening because their mobile phones are displaying the link as plain text, meaning it’s not clickable.

This topic is different from how marketers can get Apple iOS to preview a link in their text messages.

Earlier this week we determined this issue was only affecting iPhone users running iOS, but we were unable to replicate the issue, and trust us, we tried… and tried… and tried. Tonight though after continued testing, we finally figured out why some iPhone iOS users aren’t able to click on the links in the text messages they’re receiving.

In Apple’s latest iOS versions above 10.3.2, a user is unable to click on a link in a text message if the text message happens to include a dollar sign ($) or any term related to money “dollar”, “bucks”, etc. This is apparently intentional filtering by Apple to keep people from inadvertently clicking on links that are requesting money in what could be a scam.

Now that we know what is causing users not to be able to click on links in text messages, the question is what can marketers do. After discussing this issue with our client services team tonight, we came up with a pretty good solution, that until Apple fixes this, will at least allow your users to get to wherever you’re trying to link them to.

The solution is to include something like the following text copy in your text messages with links. This text copy can be placed either after the hyperlink, or at the very end of your text message.

“Not able to click on the link? Reply RESEND”
 

Then when a user replies with the SMS keyword “RESEND”, you either re-send the entire text message to them, or just the link. By resending the text message to the user, the user will be able to click on the links in that text message, because they will have received a previous message from you.

We know Apple has been contacted regarding this, and we will update our readers when this issue is resolved. In the meantime, if you have any other ideas of how to work around this bug, please let us know in the comments below.